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Activation Process: Step 1

Please be available at the time and address that you confirm to our representative who will be calling you shortly. All you need to do is:

 

1- Fill the Customer Application Form (CAF) and duly sign it. Please provide accurate information in the CAF for a hassle-free activation.

2- Hand over photocopy of your identification and address documents and keep the originals handy for verification. For a list of required documents, click here.

3- For Cash-on-Delivery (CoD) orders, only cash payment in full is accepted. No other mode or partial payment will be accepted.

Important Information:

1- Prior to order activation, please call 1800-208-1100 for eShop order related queries or questions.

2- Post order activation, please contact 1860-266-5555 for any help on your new Prepay or Postpay mobile connection. This is the single point helpline number for any queries, questions or support. Photon customers can call 1800-266-121.

3- The responsibility of providing accurate information in the CAF form and to verify the same rests with you. Please ensure correct information is provided at each verification step.

4- Post your confirmation, our representative will make one attempt at delivery. In case you’re not available at the time please call us on 1800-208-1100 to get your appointment rescheduled.

5- Identification documents include:

- One recent coloured passport size photograph
- Identity verification document (Any one of the following)

6- Devices/handsets, if not properly sealed upon delivery, should not be accepted. The package will be handed over only when the required documents have been duly submitted and verified.

7- If you wish to return an item or you have received an item which is damaged or defective, please read our Exchange/ Replacement/ Sales Return Policy.


Annexure:

You are required to submit both Proof Of Identity (POI) and Proof Of Address (POA) documents for successful verification. In case the same document is acceptable as both Proof of Identity and Proof of Address, submitting 1 document will suffice.

No. Document Proof of Identity Proof of Address Exceptations
1 Voter ID Card (Election Commission ID Card)  
2 Current Passbook of Post Office/ PSU Banks, with valid Photo  
3 Ration Card with valid photograph and address (only applicable for the person whose photo is affixed on the card). Ration cards issued in Mumbai, Maharashtra & Haryana not valid. In TN, ration cards issued post 31st Dec 2012 not valid as POI or POA.
4 Valid Driving License (Permanent) Issued by Govt. of India only Licenses issued by Govt. of Maharashtra not acceptable as Proof Of Address.
5 Aadhar ID CARD (UID CARD)  
6 Passport (Issued by Govt.of India)  
7 Photo ID Card having address issued by Central Govt./PSU or state Govt./PSU only  
8 Certificate of address from Govt recognized educational institutions with valid photograph (Applicable for Students only).  
9 CGHS/ECHS Cards with Photograph  
10 Address Card with Photo issued by Dept of Posts, Govt. of India  
11 Certificate of address with valid photograph duly attested and issued by MP/ MLA/ Group A Gazetted Officer on their letter head.  
12 Photo ID card with address of Govt / PSU employees Valid as Proof of Identity only for educational institutions in Karnataka.
13 Certificate of address with photo, issued by village panchayat head or its equivalent authority (applicable only for addresses in rural areas).  
14 Caste and Domicile Certificate issued by the State Govt with a valid photograph and address.  
15 Arms License  
16 Income Tax PAN Card  
17 Photo Credit Card  
18 Pensioner Card with photograph  
19 Smart Card/Dependent Card issued by CSD, Defense / Paramilitary Forces  
20 Freedom Fighter Card with valid photograph  
21 Kisan Passbook with valid photograph  
22 Photo identity card issued by Govt recognized educational institutes (for students only)  
23 ID Card issued by the Govt Recognized Educational Institutions Valid as Proof of Identity only for educational institutions in Karnataka.
24 Photo ID card of Govt / PSU employees Valid as Proof of Identity only for educational institutions in Karnataka.
25 Water Bill or Electricity Bill not older than 3 months  
26 Telephone Bill of Fixed Line not older than 3 months  
27 Vehicle Registration Certificate Not valid for new connections in Karnataka.
28 Income Tax Assessment Order  
29 Current Passbook of Post Office/ PSU Banks  
30 Ration Card with address (without photograph) Ration cards issued in Mumbai, Maharashtra & Haryana not valid. In TN, ration cards issued post 31st Dec 2012 not valid as POA.
31 Pensioner's Card with address  
32 Freedom Fighter Card with address  
33 Kisan Passbook with Address  
34 Registered Sale / Lease Agreement with govt. registration on valid stamp papers  
35 Credit Card Statement with valid address (not older than last 3 months)  
36 Electricity Bill not older than 3 months  
37 Aadhaar Card/e-Aadhaar letter downloaded from UIDAI website  
38 Sri Lankan Refugees Identity Card Applicable in Chennai & Tamil Nadu Service Areas only.