Mobile Number Portability

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FAQs

What is National MNP?
With National MNP service you can choose to retain your current number while relocating or shifting into a different circle.
Does this apply to prepaid and post-paid both?
Yes national MNP applies to both post-paid and prepaid mobile numbers.
What will happen to my existing balance in case I port out to other operator?
As per the process, you need to consume your balance while you give a request for MNP. On the similar lines, you will have to consume the balance available in your account else the same will be forfeited.
Can I MNP to Tata Docomo in some other circle?
Yes, you can choose to stay with Tata Docomo while shifting into a different Circle.
What will happen to my existing balance in case I stay with Tata Docomo?
As per the process, you need to consume your balance while you give a request for MNP. On the similar lines, you will have to consume the balance available in your account else the same will be forfeited.
Do I need to apply for NMNP in present location or after going into new circle?
You can choose to apply for MNP either from present circle or once you reach new circle.
Do I need to fill new application form?
Yes you will have to fill in a new application form with all relevant documents required for new connection.
Do I need to fill new application form even if I stay with Tata Docomo?
This is required as per the process and you will have to fill in a new application form with all relevant documents.
What is the process for doing MNP for both prepaid and post-paid?
Please refer to “How to Switch“ for complete information on MNP process.
Is there extra charges required to do Inter Circle MNP?
No there are no additional or extra charges for National MNP.
Do I need to pay roaming charges post completion of Intra Circle MNP?
Yes the standard roaming charges will apply till your MNP procedure to new circle is completed.
In how many days/hrs will my number get activated in new circle?
Your number will be activated within 7days from the date of UPC generation.
How many times I can do national MNP - my job/business requires me to change location every 2/3 months can I apply for NMNP every time?
As per TRAI regulations there has to be 90 days gap before application for next MNP request.
I have a multiple DEL account, but only 1 number will move to new location, till what time NMNP number's bill will stay with my account?
Your bill will carry the billed and unbilled amount of the MNP number till it is activated in its new circle.
I am a Advance Rent Plan customer, will I get benefit of the Advance Rental Plan in new circle? If no will the excess amount is refunded?
No, your current bill plan benefits will cease to exist once number is activated in new circle. Moreover, we will be unable to process the refund of the excess amount, if any, against your advance rent. You can however choose from a wide range plans and packs being offered in your new circle.
I am a Zero Rent Plan customer, will I get benefit of the Zero Rental Plan in new circle?
No, your current bill plan benefits will cease to exist once number is activated in new circle. You can however choose from a wide range plans and packs being offered in your new circle.
Will I get same bill cycle as earlier in new location?
You will be assigned a new bill cycle in your new circle.
Do I need to pay roaming charges for period between NMNP application and activation?
Yes the standard roaming charges will apply till your MNP procedure to new circle is completed.
What is the process for MNP for Walky?
National MNP is applicable for mobile numbers only and thus, walky numbers will not be a part of MNP.
If I do INP what will be the impact in my bill?
You will have to clear you current billed and unbilled amount prior application for a MNP.
Can I carry forward my existing packs/benefits (BVDs) to new circle in case of INP ( post-paid)?
No, your current bill plan benefits will cease to exist once number is activated in new circle. You can however choose from a wide range plans and packs being offered in your new circle.
Can I submit present location’s address proof while doing MNP to another circle?
You will have to submit address proof of the circle where your intend to Shift/relocate.
I have STD facility in my mobile and I am able to make STD call without “0” and “+91”?
According to Department of Telecommunication (DoT), Govt of India (GoI), all mobile customers are allowed to make Local and STD mobile calls with or without "0" and "+91".
I don't have STD facility in my mobile, but when I dialled STD number, the call got connected?
According to Department of Telecommunication (DoT), Govt of India (GoI), Local and STD mobile calls are allowed with or without "0" and "+91" and therefore, Mobile STD is provided as a default service by all telecom service Providers.
What will be the call rate if I dial STD number without "0" and "+91"?
Call rate will be as per your current bill / tariff plan only. STD calls will be charged as per STD tariff only.
Is there any change in landline dialing pattern?
There is no change in landline STD dialing pattern. It remains the same.
I have CUG without STD, but I am able to dial STD numbers?
According to Department of Telecommunication (DoT), Govt of India (GoI), all mobile customers are allowed to make Local and STD mobile calls with or without "0" and "+91".
I want my STD to be restricted?
According to Department of Telecommunication (DoT), Govt of India (GoI), all mobile customers are allowed to make Local and STD mobile calls with or without "0" and "+91". Due to dialling pattern change, STD mobile call restriction cannot be done. We are sorry for the inconvenience.