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Activation Process: Step 2

Self Tele-Verification is a mandatory step to complete activation of your connection. Once your documents have been entered in our system, Photon customers will get an SMS on registered alternate number, mentioning the service number. Mobile services customers should insert the new SIM to receive the SMS.

Call to verify yourself :

1800-266-121 from registered alternate number for Photon & Wifi.

59059 from new SIM (Prepay/Postpay) for Mobile services

Upon successful verification, your services will get activated within the next 24 hours. Post successful activation, the plan benefits will be automatically configured to your service account.

Important Information:

1- Local Reference Verification:

- Customers not providing a valid local Proof of Address have to mention a local contact person’s active phone number for verification.

- Only 3 attempts will be made to reach local contact person

- Mumbai Customers can dial in to 022-61986222 and complete the verification process

2- Locating your 10 digit mobile or service number:

- Prepay customers: Your 10 digits mobile or Photon number is mentioned on the prepay kit delivered to you

- Postpay customers: Your 10 digits mobile or device number will be sent to you on the registered alternate number mentioned in the Application form.

3- Photon Max Wifi Installation/Initial user name and password

- Pls use admin as both your initial user name & password while installing your new Photon Wifi device. Pl do change the login credentials post successful installation.


Annexure:

You are required to submit both Proof Of Identity (POI) and Proof Of Address (POA) documents for successful verification. In case the same document is acceptable as both Proof of Identity and Proof of Address, submitting 1 document will suffice.

No. Document Proof of Identity Proof of Address Exceptations
1 Voter ID Card (Election Commission ID Card)  
2 Current Passbook of Post Office/ PSU Banks, with valid Photo  
3 Ration Card with valid photograph and address (only applicable for the person whose photo is affixed on the card). Ration cards issued in Mumbai, Maharashtra & Haryana not valid. In TN, ration cards issued post 31st Dec 2012 not valid as POI or POA.
4 Valid Driving License (Permanent) Issued by Govt. of India only Licenses issued by Govt. of Maharashtra not acceptable as Proof Of Address.
5 Aadhar ID CARD (UID CARD) e-Aadhar card not applicable
6 Passport (Issued by Govt.of India)  
7 Photo ID Card having address issued by Central Govt./PSU or state Govt./PSU only  
8 Certificate of address from Govt recognized educational institutions with valid photograph (Applicable for Students only).  
9 CGHS/ECHS Cards with Photograph  
10 Address Card with Photo issued by Dept of Posts, Govt. of India  
11 Certificate of address with valid photograph duly attested and issued by MP/ MLA/ Group A Gazetted Officer on their letter head.  
12 Photo ID card with address of Govt / PSU employees Valid as Proof of Identity only for educational institutions in Karnataka.
13 Certificate of address with photo, issued by village panchayat head or its equivalent authority (applicable only for addresses in rural areas).  
14 Caste and Domicile Certificate issued by the State Govt with a valid photograph and address.  
15 Arms License  
16 Income Tax PAN Card  
17 Photo Credit Card  
18 Pensioner Card with photograph  
19 Smart Card/Dependent Card issued by CSD, Defense / Paramilitary Forces  
20 Freedom Fighter Card with valid photograph  
21 Kisan Passbook with valid photograph  
22 Photo identity card issued by Govt recognized educational institutes (for students only)  
23 ID Card issued by the Govt Recognized Educational Institutions Valid as Proof of Identity only for educational institutions in Karnataka.
24 Photo ID card of Govt / PSU employees Valid as Proof of Identity only for educational institutions in Karnataka.
25 Water Bill or Electricity Bill not older than 3 months  
26 Telephone Bill of Fixed Line not older than 3 months  
27 Vehicle Registration Certificate Not valid for new connections in Karnataka.
28 Income Tax Assessment Order  
29 Current Passbook of Post Office/ PSU Banks  
30 Ration Card with address (without photograph) Ration cards issued in Mumbai, Maharashtra & Haryana not valid. In TN, ration cards issued post 31st Dec 2012 not valid as POA.
31 Pensioner's Card with address  
32 Freedom Fighter Card with address  
33 Kisan Passbook with Address  
34 Registered Sale / Lease Agreement with govt. registration on valid stamp papers  
35 Credit Card Statement with valid address (not older than last 3 months)  
36 Electricity Bill not older than 3 months