To ensure refund is provided to customers buying data device (photon / dongle/ 3G e-stick) in case of technical non resolvable issues leading to non-usage/ discontent of the customer.
- Time frame within which a customer can raise a complaint of non availability of network or non-accessibility of the Device is within 10 Days of Activation. For the period between 10 to 15 days exception approval is required which may take time. Beyond 15 days no return will be accepted.
- Companys Network team to confirm & certify the non availability of the Network in Customer location
- Companys Icare team to confirm & Certify the non compatibility of the customer computer & data device
- Usage amount will be collected from the User before accepting device and taking the sales return request.
- The device being taken back by the Stores under "Sales Return Policy" must be in saleable condition. While returning the data device, customer needs to return the following: Device, Purchase receipt, package box, Accessories, Freebies if any.
- Subject to the provisions as set out here in above, User cannot return any Products purchased on the Website at 18002081100. Only Data Device Products can be returned by User only by registering lodging a Sales Return request by walking into the Company Store address as mentioned on the purchase invoice.
- In case of any defect arising after delivery of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturers warranty terms.
- The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order.